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For adult use only. This article is for informational purposes only.
Shopping for vapes online in Australia often brings up plenty of questions. At VAPEPIE, we have local warehouses in Sydney and Melbourne, and we’ve compiled our most frequently asked questions to help you shop with confidence.
Q: Do you ship from Australia? A: Yes. All our stock is stored locally in Sydney and Melbourne warehouses. Orders ship from domestic stock, avoiding long international shipping times and customs delays.
Q: How long will my order take to arrive? A: Metro areas of Sydney and Melbourne usually receive orders within 1–2 business days. For Brisbane, Adelaide, Perth and regional Australian locations, delivery takes roughly 2–5 business days. All orders are dispatched within 24 hours on business days.
Q: Are all VAPEPIE models available in local stock? A: Our full lineup is ready for immediate dispatch: VAPEPIE 10000 Puffs replaceable pod system, VAPEPIE PRO 40000 Puffs, VAPEPIE MATRIX 50000 Puffs, and the new VAPEPIE VIS VIBE 70000 Puffs.
Q: What is the difference between each VAPEPIE model? A:
Q: Which VAPEPIE devices are rechargeable? A: VAPEPIE PRO, MATRIX and VIS VIBE all support USB-C recharging. The VIS VIBE also features a real-time display to show battery and e-liquid status.
Q: What is the transparent chamber for? A: The transparent oil chamber on MATRIX and VIS VIBE lets you visually check remaining e-liquid at a glance, so you know when your device is nearly empty.
Q: Can I overcharge my vape? A: We recommend unplugging the USB-C cable once fully charged to protect battery lifespan. Do not leave the device charging unattended for extended periods.
Q: What should I do if my vape tastes burnt? A: Burnt flavour usually happens when the e-liquid runs low. Stop using it immediately. For longer device life, avoid long hard drags and chain vaping.
If you have any other questions, feel free to contact our support team. Browse all VAPEPIE devices with fast local shipping from Sydney and Melbourne.
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