QUESTIONS? WE'VE GOT ANSWERS.

Once you've finished selecting your items, follow the checkout steps below.

During checkout, please carefully review your delivery information, order details and available payment options before completing your purchase.

After your order is successfully submitted, you will receive an email confirmation containing your Order Number and purchase details. If you don't see it in your inbox, please check your Spam, Junk or Promotions folder.

1. Open the product you're interested in and select your preferred options.
2. Click Add to Cart.
3. Review your cart and adjust the quantity if needed.
4. You can continue shopping or proceed to checkout whenever you're ready.

Click the Cart icon at the top of the website. Your current items and quantities will be displayed there.

From your cart, you can review products, change quantities or remove items before checkout.

Open your cart and locate the item you want to remove. Click the Remove option next to the item. Your cart will update automatically.

Open your cart and find the product you want to update. Change the quantity in the Quantity field. The order total will update accordingly.

Available payment methods are displayed during checkout and may vary depending on your location and current payment service availability.

Please select an available payment method and follow the instructions provided during checkout.

If you have an eligible discount code, you can apply it during checkout before completing your payment.

1. Add your products to the cart and continue to checkout.
2. Locate the Discount field.
3. Enter your discount code and click Apply.
4. Check your order summary to confirm that the discount has been applied.
5. If you want to use another eligible code, replace the existing code with the new one and apply it again.

Please check before completing payment

Discount codes are subject to their individual terms, product eligibility and applicable promotion rules. Please always check the final order total before payment.

Eligible InfinityMist Club members receive their membership discount automatically on qualifying items, according to their current membership tier.

Membership discounts and promotional coupons may be combinable in some circumstances, depending on the promotion and product eligibility.

Please review the applicable promotion or membership terms before completing your order.

Yes. Eligible reward points can be redeemed for available discount coupons through the membership rewards system.

The available redemption options and required points will be displayed in your member account.

After your order is successfully submitted, it typically takes 1–3 business days to process and prepare your order for shipment.

Processing time may vary depending on order volume, product availability and other operational circumstances.

Processing time ≠ delivery time

The 1–3 business days refers to order processing before shipment. Delivery time begins after the parcel has been dispatched and is handled by the relevant carrier.

Yes. After your order has been shipped and tracking information becomes available, you can log in to your store member account to check your order and available tracking details.

If tracking information has not appeared yet, please allow some time for the shipment information to be uploaded or updated.

Orders shipped from our Australian local warehouse are typically handled by Australia Post.

Once your parcel has been handed over to the carrier, transportation time and tracking updates are controlled by the carrier.

Australia Post tracking information

Delivery estimates, tracking scans and tracking updates are subject to Australia Post's actual processing and transportation. For the latest and most accurate shipment status, please refer to the official Australia Post tracking information.

Tracking information may take some time to appear or update after a parcel has been dispatched, especially during the initial handover between the warehouse and carrier.

If your tracking number has been issued but there has not yet been a new scan, please allow some time for the carrier's system to update.

For Australia Post shipments, tracking progress and estimated delivery information should be checked against the latest carrier information.

After your order has been successfully submitted, you will receive an email confirmation containing your Order Number and purchase details.

If you need to change an order, please contact our customer support team as soon as possible.

Order changes are subject to the order's processing status. Once an order has entered processing or shipment, changes may no longer be possible.

Please include your Order Number and clearly describe the change you would like to make.

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests are subject to the order's processing status. Once an order has entered processing or shipment, cancellation may no longer be possible.

We're sorry if something isn't right with your order. Please contact us at [email protected] as soon as possible.

Please include:

• Your Order Number
• A clear description of the issue
• Photos showing the products received
• Images should preferably be kept below 1MB where possible to help ensure smooth email delivery.

We'll help make it right

Once we receive the required information, our support team will review the issue and provide the appropriate solution.

Please refer to our Return Policy for the latest information regarding eligible returns, exchanges and applicable conditions.

If you're unsure whether your situation qualifies, please contact our support team before sending anything back.

Please contact our support team at [email protected] before returning any item.

Our team will provide the appropriate instructions based on your order and the reason for the return.

We take reasonable measures to protect information submitted through our online store.

Payment and personal information is transmitted using security technologies designed to protect data during online transactions.

Payments are processed through supported payment processing services using industry-standard security measures and encryption.

For your protection, never send your full card number, security code or other sensitive payment information to customer support by email or message.

We treat customer information as private and confidential and handle it in accordance with our applicable privacy practices and legal requirements.

For more information, please review our Privacy Policy.

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